MONCIF AIT ELGHASSAL
Inspection Manager
Marrakech, MA.About
Seasoned Inspection Manager with over 15 years of progressive experience in urban transport, specializing in upholding rigorous quality, safety, and compliance standards. Proven expertise in optimizing operational performance, leading successful service launches, and developing high-performing teams to ensure exceptional network functionality and passenger satisfaction across diverse regions.
Work
ALSA Transport
|Inspection Assistant Manager
Marrakech, Marrakech-Safi, Morocco
→
Summary
Leads compliance verification and operational support for ALSA Transport, ensuring high standards of quality, safety, and network functionality.
Highlights
Spearheaded comprehensive compliance verification processes, ensuring strict adherence to regulatory standards and operational protocols across ALSA Transport's urban network.
Provided critical operational support, proactively identifying and resolving complex issues to maintain seamless service delivery and minimize disruptions.
Implemented proactive risk mitigation strategies, significantly enhancing overall system reliability and safety within the transport infrastructure.
CASA BUS
|Inspection Trainer
Casablanca, Casablanca-Settat, Morocco
→
Summary
Developed and delivered comprehensive training programs for transport agents at CASA BUS, significantly enhancing operational quality and compliance.
Highlights
Developed and delivered targeted training programs for transport agents, enhancing operational proficiency and adherence to service quality standards.
Implemented robust quality control mechanisms, contributing to a measurable improvement in service delivery consistency and reduction in operational discrepancies.
Designed and updated training modules focused on safety protocols and customer interaction, elevating agent performance and passenger experience.
CASA BUS
|Operations and Inspection Assistant Manager
Casablanca, Casablanca-Settat, Morocco
→
Summary
Managed daily operational activities and supervised teams for CASA BUS, ensuring efficient and compliant urban transport services in Casablanca.
Highlights
Directed daily operational management for urban transport services, optimizing resource allocation and scheduling to maintain peak efficiency.
Supervised and mentored a team of operational staff, fostering a high-performance culture and ensuring strict adherence to safety and service standards.
Implemented operational improvements that streamlined workflows, contributing to enhanced service reliability and overall passenger satisfaction.
Alsa transport maroc rabat
|Operations Assistant Manager
Rabat, Rabat-Salé-Kénitra, Morocco
→
Summary
Led team management and operational optimization efforts for ALSA Transport in Rabat, enhancing service delivery and operational efficiency.
Highlights
Managed operational teams, implementing performance metrics that enhanced productivity and accountability across daily transport services.
Optimized operational processes and workflows, resulting in improved efficiency and resource utilization while maintaining high service quality.
Coordinated cross-functional efforts to streamline daily operations, ensuring timely and reliable urban transport services for the Rabat network.
Alsa Transport Maroc
|Project Lead, Rabat Operations Launch
Rabat, Rabat-Salé-Kénitra, Morocco
→
Summary
Coordinated the successful launch of new urban transport operations in Rabat for ALSA Transport, overseeing critical startup phases and field supervision.
Highlights
Led the successful coordination and execution of a new urban transport service launch in Rabat, ensuring all operational components were established efficiently.
Provided critical field supervision during the initial operational phase, proactively addressing challenges to ensure smooth service commencement.
Managed stakeholder communication and resource alignment, achieving key project milestones for the timely introduction of new services.
Alsa Transport Maroc
|Project Lead, Agadir Operations Launch
Agadir, Souss-Massa, Morocco
→
Summary
Spearheaded the operational launch and field coordination for new transport services in Agadir for ALSA Transport, establishing foundational processes.
Highlights
Orchestrated the successful operational launch of new transport services in Agadir, establishing foundational infrastructure and operational protocols.
Coordinated field teams and resources effectively, ensuring seamless integration of new routes and services within the launch timeframe.
Developed and implemented initial operational plans, contributing to the efficient and safe commencement of public transport services.
Alsa Maroc Marrakech
|Fleet Controller
Marrakech, Marrakech-Safi, Morocco
→
Summary
Managed vehicle inspection and logistics organization for ALSA Transport in Marrakech, ensuring fleet readiness and operational efficiency.
Highlights
Conducted rigorous daily inspections of a diverse fleet of vehicles, ensuring compliance with safety standards and maximizing operational readiness.
Optimized vehicle allocation and maintenance schedules, contributing to reduced downtime and enhanced fleet utilization.
Streamlined logistics organization for vehicle movements and resource deployment, improving overall operational flow and efficiency.
Alsa Maroc Marrakech
|Bus Driver
Marrakech, Marrakech-Safi, Morocco
→
Summary
Operated urban buses with a strong commitment to passenger safety and delivering excellent customer service for ALSA Transport in Marrakech.
Highlights
Maintained an exemplary safety record over four years, consistently adhering to traffic laws and company safety protocols, ensuring passenger well-being.
Provided courteous and professional customer service to hundreds of passengers daily, contributing to a positive public transport experience.
Demonstrated strong navigational skills and adherence to schedules, ensuring timely and efficient service delivery across urban routes.
Languages
French
English
Certificates
Driving License B/D
Issued By
Moroccan Department of Transport
Skills
Operational Management
Operational Control, Process Optimization, Resource Allocation, Logistics Organization, Fleet Management, Network Functionality, Urban Transport Operations.
Quality & Compliance
Compliance Verification, Quality Control, Safety Management, Regulatory Adherence, Standards Implementation, Risk Management.
Team Leadership & Development
Team Supervision, Agent Training, Performance Coaching, Cross-functional Coordination, Team Management.
Project & Launch Management
Operational Launch, Project Coordination, Field Supervision, Strategic Planning, Startup Coordination.
Customer Experience
Customer Service Quality, Passenger Satisfaction, Stakeholder Engagement.